An Approach for Discovering Urban Public Management Problem and Optimizing Urban Governance Based on “12345” Citizen Service Hotline
PENG Xiao, LIANG Yan, XU Liyan, LI Dihua
Acta Scientiarum Naturalium Universitatis Pekinensis . 2020, (4): 721 -731 .  DOI: 10.13209/j.0479-8023.2020.041

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